Refund & Return Policy

Effective Date: [Insert date]

Thank you for shopping at Mowla Brothers. We value your satisfaction and are committed to providing quality products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided the following conditions are met:

The item must be unused and in the same condition you received it.
It must be in the original packaging with tags intact.
Proof of purchase (invoice/order confirmation) is required.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Digital downloads or eBooks.
Personalized or custom-made items.
Products marked as final sale or clearance.

3. Return Process

To initiate a return:

Email us at mowlabrothers@gmail.com with your order number and reason for return.
Our team will provide instructions and the return address.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

We will notify you via email.
If approved, your refund will be processed to your original method of payment within 7–10 business days.

Note: Shipping charges are non-refundable.

5. Exchanges

If you received a defective or damaged item and need to exchange it, please contact us within 3 days of delivery. We will arrange for a replacement at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund:

First, check your bank account again.
Then contact your credit card company or payment provider.
If you’ve done all of this and still have not received your refund, please contact us at mowlabrothers@gmail.com

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: mowlabrothers@gmail.com
Phone: 01810061533
Website: https://mowlabrothers.com